| Eight One-Liners!
from
Coaching Businesses to Success
Dear
Martin,
Hi everyone!
Welcome back to
this month's edition of Eight One-Liners! - and a special
thanks to those of you who have stuck with this so far!
The
plan is to send this out around the first of the month, full
of articles that have gone out recently, relevant links to the new
website and blog, bringing you 'current thinking' and recent
information on people management issues. As well as the Eight
One- Liners!, which you'll find at the bottom of the page.
The numbers keep growing. For you who have had the newsletter
forwarded checkout the newsletter sign-up
page as all the back copies are there too. These form a
series of questions in each of the Eight Key Steps to make
the most of your business, whether it be small, medium or large.
There is something for everyone to ponder on here - from team
managers to HR specialists!
New! This newsletter is changing -
over the next few weeks the format will change and as a token of our
gratitude for your support, there will be an free e-course
for you, with our compliments. To cleanse our mailing list, there
will also be a need to resign up - after all, we don't want you
signing up if you don't want this. So watch out for a special
announcement shortly, as well as the announcement of the
Succession Planning Toolkit which is about to go on sale.
Phew! Busy, busy time. 
Martin Haworth
This Month's Articles
...Two from the Article Bank & One Blog Entry!...
Chinese Whispers
(from the blog)
How many levels are there from the top to
the 'bottom' of a big organisation - a FTSE 100 or Fortune
500?
5? 6? 7? or even more?
How can a major league
CEO understand the mindset and motivation needs of his or her front
line troops?
You see, sometimes the difference is so big, so
huge, that however hard that CEO tries, he or she will never get to
really, really understand just what is happening and how they are
feeling. Yet, this is a serious mistake. Not finding a way to get
your philosophy through to your customer facing people is probably
the worst you can do, even if you are strategically strong and wear
your MBA with pride.
Many organisations seem to think that
policies and procedures, audits and systems are the solution. Well,
that's not true. As someone asked me the other day about
prioritisation. I told them how easy it is:-
- Service your clients and customers
- Make sure your product is available
- Everything else
Yet from that remote boardroom,
somehow the messages of hope, charisma and challenge are lost in the
muddle of inadequate middle-mis-management, so that the poor soul at
the sharp end, is bogged down from those two priorities into a
mish-mash of arrogant and ill-advised dictats - thus ruining the
business forever.
Sure, the staff satisfaction surveys look
great as local management beats the people into submission to answer
appropriately to the local needs. Or the questions are manipulated
to give encouraging results. Indeed, the man at the top doesn't even
get to know how bad things are - until it has
disintegrated.
Am I sounding morose? Am I sounding distant
from the truth? Or are there a few of you nodding your heads?
There are businesses - and big ones - out there right now,
who have lost the plot - big time. They have the right ideals, but
have no integrity in the quality of management, throughout the
ranks, running their businesses.
I fear that we have a lot
more misery to come..
This is a typical blog entry - want to
see more? Click right here.
Relationship Building - 5 Tips and 5
Questions
By building great relationships with
all of your people, you will shift the baseline way up. So that when
you manage them, it will be so much easier. Think how climbing a
mountain from sea level is so much harder than from a camp half-way
up. It's easy and it's do- able, from today.
Read on he
re
Employee Motivation Checklist Ten
Measures of Success
Employees become
motivated - it is much more difficult to 'make them' motivated. It
is a state of mind that comes only when there are certain conditions
met and here are ten major conditions you need to work on with your
people. Click here
for more...
There are more than 44 articles already on the go at the website.
Click here
to see them all.
Did I mention The
Frequent Blog? Check it out!
Eight One-Liners!
...time to get thinking...
These are questions related to the Eight Key Steps
which can be found on the home page of the website. The titles are
pretty much as you see here and there are about 40 special areas
related to the Eight Key Steps.
With me so far
:-)?
Anytime there might be some help for you, there will be
a link by the question and there are links to each of the steps -
just click them and off you go! If you get 'text' newsletters, then
the links may look a bit untidy - so be forgiving and play with the
links a bit!
OK then - here we go!
What, no answers?
Nah! Because it will spoil the fun, challenge and long-term
development you'll get thinking the questions through or working on
it with your team! These build on the last two sets, which can be
found on the Newsletter
page of the website.
- Leading
with Vision
How will you ensure that the outcomes keep
aligned to the goals you agreed?
- Making
Time
What activities have you been doing regularly that
create zero value?
- Building
Your Best Team
Think of a big shiny new activity, which
can involve most (really, really preferably all) of your
team and kick it off this month.
- Stunning
Customer Service!
How many customer interactions do you
follow up with 2 weeks later?
- Delivering
Great Results
How do the results of your business
benefit your employees?
- Developing
Each Other
How will an Action Plan for developing your
people impact on business performance?
- Keeping
in Balance
What is one fun thing you've never done
before, that you can do with most of your people this month
that helps you get better acquainted?
- Into
the Future
What can you do this month to make change of
personnel seamless? (Watch out for the announcement of the
Succession Planning Toolkit later on in June!)
This is challenging stuff - so why not take your people along
with you on the ride - it will add value and develop the business
culture too - and that's great for the long-term!!
Much
going on, much to come - great to have you on board. If you want
to know more about the great current coaching offer, just checkout
the 'Intercept' links - great value- focused
coaching.
So, a big thanks to you all - once
more!
Martin
Haworth
|
Phone
0845 0900 169
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coaching?
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