http://www.coaching-businesses-to-success.com/coaching_businesses_to_success_news_update.html Comprehensive website, providing hints, tips and ideas on leadership, vision, meetings, facilitation, delegation, performance, management, managing time, team building, customer service, development, life balance and sustainability. en-us Wed, 25 Mar 2009 10:21:08 +0000 Wed, 25 Mar 2009 10:21:08 +0000 Easy Blogs by uuba.com http://www.coaching-businesses-to-success.com/200903.html#e576 http://www.coaching-businesses-to-success.com/200903.html#e576 Wed, 25 Mar 2009 10:21:08 +0000 I'm going to be all contentious here - are you ready?Bad customer service is almost never the fault of the person who gives it. Period.When we are at the blunt end of bad service as a customer, we immediately feel that it's the one facing us (or in an increasingly... http://www.coaching-businesses-to-success.com/200903.html#e575 http://www.coaching-businesses-to-success.com/200903.html#e575 Sun, 15 Mar 2009 11:30:15 +0000 One of the biggest challenges in life, is where things go wrong. If not quite wrong, then at least not quite to plan.Many people in these situations, whether it be a bigger picture life thing or just the small twists and turns of each of our day-to-day activities,... http://www.coaching-businesses-to-success.com/200903.html#e574 http://www.coaching-businesses-to-success.com/200903.html#e574 Tue, 10 Mar 2009 11:23:32 +0000 Whilst many of the opportunities each of us face every day seem to have straightforward solutions, sometimes it’s worth considering taking a different angle.As we go about our daily lives, we follow set patterns of behaviors that are along paths we have walked... http://www.coaching-businesses-to-success.com/200903.html#e573 http://www.coaching-businesses-to-success.com/200903.html#e573 Fri, 6 Mar 2009 13:37:34 +0000 It's an easy fix for organizations to churn out the annual or even bi-annual ('to show we really care') survey to their people, to assess 'staff satisfaction'.It is a great tactic for the Annual Report. Yet in my opinion, in most cases, it stinks!Once the results... http://www.coaching-businesses-to-success.com/what_is_management.html http://www.coaching-businesses-to-success.com/what_is_management.html Tue, 25 Nov 2008 16:31:42 +0000 Two absolutely necessary things needed for the survival of any organization are leadership and management.While leadership is the 'quality', which determines how far a company will go and how successful it will be in the long run, management is the 'quantity'... http://www.coaching-businesses-to-success.com/management_communication_skills_worth_making_an_effort.html http://www.coaching-businesses-to-success.com/management_communication_skills_worth_making_an_effort.html Tue, 25 Nov 2008 16:20:34 +0000 A manager needs to have good communication skills. It is one of the major elements of communication. One of the most vital skills in any manager or supervisor's portfolio of skills. But why? What are the benefits of being a good communicator?Often a manager... http://www.coaching-businesses-to-success.com/intercultural_management_a_worldwide_opportunity.html http://www.coaching-businesses-to-success.com/intercultural_management_a_worldwide_opportunity.html Tue, 25 Nov 2008 16:07:30 +0000 The best managers manage their people to success. As the world changes managers are having to extract exceptional performance from a varied pool of employees.It's a valuable manager indeed who is able to work across the cultural divide. Having an ability to... http://www.coaching-businesses-to-success.com/200811.html#e568 http://www.coaching-businesses-to-success.com/200811.html#e568 Sun, 16 Nov 2008 15:25:19 +0000 Some of you may know that I am blessed with the genetic imprint of being a supported of Burnley Football Club.It is a burden I have carried since those days in the ealy 60's when my Dad took me along for the first time, with my trusted stool to stand on, specially... http://www.coaching-businesses-to-success.com/200810.html#e567 http://www.coaching-businesses-to-success.com/200810.html#e567 Wed, 15 Oct 2008 11:12:37 +0000 They say that anything is only as strong as the weakest link.This is just as true in business as anything else.Passing through the new Terminal 5 early one morning this weekend on the way to a client meeting, I was reminded of this.T5, as it is known, has had... http://www.coaching-businesses-to-success.com/200810.html#e566 http://www.coaching-businesses-to-success.com/200810.html#e566 Wed, 15 Oct 2008 10:19:47 +0000 Tricky old times eh?With all the stuff going on in the world that is easy to get despondent about, I've been reminding myself that it's important to keep things in context, where you can.Now, I'm not going to tell you that there is nothing to worry about. Nor...